Bristol dentist is root cause of the problem for local lady who had her teeth avoidably extracted
A 52-year-old Dorset woman has received £10.5K in damages after her dentist removed two of her teeth when they could have been saved by a simple root canal treatment.
Tracey Pratt, 52, a Sales Account Manager of Dorset, Bournemouth, visited her dentist, Dr Henstridge, of Broadwalk Dental Centre in Bristol. In July, 2014, she experienced some pain and tenderness with swelling in one of her teeth. She went to see Dr Henstridge, who at this point took a look and she was given antibiotics to try and address the problem.
In August, 2014, Ms Pratt’s X-rays showed chronic inflammation in in two of her lower left teeth. Dr Henstridge advised at this point that the only way to sort the ongoing problem out would be to extract these teeth.
In actual fact, the teeth could have been saved by a simple root canal treatment. Tracey Pratt had her teeth un-necessarily extracted and now needs to have dental implants put in to fill the gaps.
Ms Pratt said: “I could not understand what was going on when I visited my local dentist. I went in to see someone as I was in terrible pain, tooth-ache is one of the worst pains anyone can ever endure and it really is constant and debilitating. I was so upset that my dentist was not taking it seriously when I was complaining and I was just fobbed off with antibiotics which whilst may work on a short term basis it appeared that there was a deeper problem”.
She continued: “On top of this, I wasn’t convinced that my dentist actually knew which teeth I was talking about and I had to keep asking ‘is this the right tooth’? I am not someone who complains, and I started to feel like I wasn’t being listened to”
Christine Salter of Dental Law Partnership said: “Our client has had to suffer and endure not only the pain prior to the extraction of her two lower teeth, but also everything that goes alongside having treatment and going through the procedure of an extraction – on two teeth on her lower left side. She now has gaping holes where her teeth should be and this could have been entirely prevented had the dentist properly assessed our client’s teeth and treated them with root canal surgery. The avoidance of loss of teeth is a priority for dentists, and extraction is the last step if nothing else can work for a patient”.
Ms Pratt said: “I was so pleased to discover that after my suffering and ongoing embarrassment of having gaps in my teeth I was able to get compensation to cover my corrective treatment. I still can’t bring myself to make that appointment with a new dentist as I am still upset over what happened”.
An out of court settlement of £10.5K against Dr Henstridge was agreed and Dr Henstridge did not admit liability.