Our client, a 52 year old woman, was awarded £10,000 in an out of court settlement after the defendant provided ten porcelain veneers which repeatedly fell off.
Mrs C first attended the defendant, Dr M, in November 2006 with concerns about the appearance of her top teeth. During the appointment Dr M advised Mrs C to have veneers fitted on ten upper teeth – from UL5 on the upper left side of her mouth, to UR5 on the upper right side.
In June 2007 Dr M fitted the veneers to Mrs C’s teeth. Only 13 days later she returned to his practice as one of the veneers on her front teeth had actually fallen off.
The veneer was re-fitted in July 2007 but problems continued for Mrs C. In September 2007 another veneer fell off then in January 2008 two more veneers actually became loose and fell off.
In June 2008 Mrs C visited a new dentist complaining of another lost veneer. The new dentist re-cemented two veneers and provided a temporary veneer at the third. The permanent veneer was fitted in August 2008.
Between August 2008 and June 2009 Mrs C attended the new dentist five times due to the veneers repeatedly falling off.
It was at this point that Mrs C knew something was wrong and contacted the Dental Law Partnership. She was examined by one of our in-house dental experts and it was confirmed that all of the veneers were substandard. Not only were the veneers not aesthetically pleasing, excess cement was visible in two areas, and several of the veneers didn’t fit properly.
Although Dr M denied liability for his failings, Mrs C is pleased with the help from the Dental Law Partnership and that she was able to bring a veneers claim against him to have the ten veneers replaced.