Ms M was a regular attendee with Dr T, having attended many appointments over a 17 year period. She trusted him and thought she was receiving the best level of care when it came to her oral health.
Over that time she went to plenty of appointments and had a number of difference treatments, with her declining periodontal condition never being mentioned.
During one appointment Ms M let Dr T know that she had been struggling with pain and swelling in her mouth for 4 days. It was at this appointment that Dr T prescribed Ms M with antibiotics and referred her to a Periodontist.
At her visit with the new dentist the extent of her periodontal condition was brought to light. The new dentist found that Ms M had bone loss and was advised that teeth would need to be extracted.
Ms M commented, “Dr T had plenty of opportunity to inform me of the periodontal disease. Instead it was left untreated and by the time I was referred to the Periodontist my oral health had declined massively.”
If you feel like you have suffered at the hands of your dentist then don’t hesitate to get in touch. Our team will talk you through the process. You can ring on 0808 271 6955 or fill out our online claim form.