MOTHER LOSES TOOTH AFTER BOTCHED ROOT CANAL TREATMENT FROM LOCAL DENTIST
• 35-year-old Miss Natalie Robertson from Stevenage, Hertfordshire, loses tooth after botched root canal treatment from local dentist
• The dentist perforated the root of Miss Robertson’s tooth during the procedure
• X-rays showed decay had been clearly visible at the tooth for four years but the dentist failed to treat it appropriately
• £6,250 received in compensation
Miss Natalie Robertson, a 35-year-old housewife and mother from Stevenage, Hertfordshire, has won £6,250 in compensation from her local dentist with the help of specialist dental negligence solicitors, the Dental Law Partnership. The dentist’s failure to treat decay and botched root canal treatment caused Miss Robertson severe pain and resulted in her unnecessarily losing a tooth.
Between 2012 and 2016 Miss Robertson visited her local dentist in Stevenage, Hertfordshire for regular check-ups.
“I’d always trusted them,” Miss Robertson said. “I’d been a patient of my dentist ever since I’d moved to Stevenage. She always seemed to be attentive and doing a good job. However, I did experience recurring toothache and sensitivity at one tooth during the time I saw her.
“Her solution was to place fillings at the tooth which she did on four separate occasions. I always thought fillings were fairly common and straightforward, so wasn’t particularly worried. But in hindsight I suppose it was strange to have four fillings at the same tooth in such a short period of time.”
But Miss Robertson’s problems got much worse when her dentist performed root canal treatment in 2016.
“I had extremely painful toothache again,” Miss Robertson said. “My dentist advised that this time I needed root canal treatment at the tooth so I took her word for it. There was clearly something wrong with the tooth and I thought this would finally fix the problem.”
But unfortunately this wasn’t the case. During the root canal treatment, the dentist perforated the root of the tooth, causing Miss Robertson excruciating pain.
“The pain was horrific,” Miss Robertson recalls. “. I honestly have never experienced pain like it, it was unbearable.”
The extent of the problem meant Miss Robertson had to be referred to a dental specialist. He informed her that it was too late to save the tooth and that it needed to be extracted.
“I was very upset,” Miss Robertson said. “My dentist had never said anything about having the tooth extracted. I had kept seeing her because I wanted my teeth to be healthy and avoid situations like this. I am self-conscious about my smile now, as I have been left with a gap where the tooth was. It’s very depressing.”
Unhappy with the situation Miss Robertson contacted the Dental Law Partnership. Analysis of her dental records revealed that Miss Robertson’s dentist had not only failed to use due skill and care when performing root canal treatment, she had also continuously failed to spot and treat decay at the tooth Miss Robertson was experiencing problems with. But instead of treating the decay she had simply placed fillings over it. The untreated decay was the reason Miss Robertson kept suffering from pain at the tooth, and it had been clearly visible in X-rays taken as far back as 2012.
“To think I have lost a tooth because my dentist wasn’t doing her job properly is unbelievable,” Miss Robertson said. “Putting the pain aside, I have wasted an endless amount of time at dental appointments. I just wish I had changed dentists sooner.”
Jonathan Owen of the Dental Law Partnership commented: “What our client went through is completely unnecessary. If the dentist had undertaken the proper treatment in the first place her dental problems could have been avoided, and she wouldn’t have suffered from so much pain or lost her tooth. We hope the compensation she receives goes some way towards paying for the corrective treatment required.”
The Dental Law Partnership took on Miss Robertson’s case in November 2016. The case was successfully settled in June 2017 when the dentist paid £6,250 in an out of court settlement. The dentist did not admit liability.