Chloe Glew a 32-year-old NHS receptionist from Lincolnshire endured ongoing dental problems, repeated appointments and unnecessary pain for years. Despite seeking treatment from her dentists over a period of 14 years, her symptoms continued, leaving her struggling to eat and losing confidence in her smile.
Chloe had visited Dr Andrew Newton and Dr Lozen Kolev at Westwoodside Dental Practice in Doncaster, Scunthorpe between 2004 and 2018.
“I was having ongoing issues with my teeth, suffering from years of pain and treatment which felt never-ending. I attended multiple appointments with the dentists where I was provided with fillings, but they didn’t really help with my pain. I recall complaining that the gums around my teeth had swollen but I was just provided with antibiotics. The final straw was when I needed a root canal and crown fitted on a particular tooth, which ended up exposed for around five weeks, and had to eventually be removed and replaced with an implant because it wasn’t treated in time”.
Chloe Glew first experienced severe pain in her mouth in 2019 and decided to seek a second opinion. She attended a different dental practice and was X-rayed and found out the extent of the poor treatment she had over the last 14 years.
“I found eating extremely difficult because I had several of my teeth removed and my confidence took a huge hit, especially when I had a visible silver tooth in my mouth. It felt really horrible and I was constantly thinking people were looking at my teeth”.
At the Dental Law Partnership, we took on Mrs Glew’s case in 2019 and found that two dentists failed to diagnose and treat tooth decay. Mrs Glew also suffered from poor dental treatment, as badly placed fillings and substandard root canal treatment were carried out over a period of 14 years. Because of this, Mrs Glew had to pay for expensive restorative treatment with another dentist, as well as suffering from severe pain.
“I have been going to this new dentist now for two years and still find it hard to trust dentists. I’ve had to have specialist root canal treatment and implants, which has cost me tens of thousands of pounds”.
Nick Hampson settled the case in February 2023 when the dentists paid £23,000 in an out of court settlement. The dentists involved did not admit liability.
If you can relate to Chloe’s story and want to find out if you were a victim of dental negligence to us, you can contact us here.