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What you can do if you’re unhappy with Dental Treatment

If you have received dental treatment in England or Wales that you’re unhappy with, there are several different options that you might be able to take, depending on the circumstances.

If the dental treatment you received is not satisfactory because you don’t think the treatment worked, you may just want to return to your dentist for them to repair the issue. For example, if you have a filling or crown fitted and it falls out within a few weeks or months, you can usually return to your dentist and they will carry out the procedure again for no charge.

However, if you’re unhappy with dental treatment over a longer period of time, or believe that you have received negligent treatment from your dentist that resulted in pain, distress or further dental problems, you may be able to make a claim for compensation due to dental negligence. Contact us for a free consultation to find out if you’re eligible to claim.

See if you have a case for dental negligence:

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or call us free on: 0800 0853 823

Dental negligence injury claims – more info:

How do I report a bad dentist?

There are a few different things that you can do to report a dentist that you think has been negligent with your care.

Unhappy with NHS Dental Treatment

If you’re an NHS dental patient unhappy with the treatment you have received, you may be eligible to make a compensation claim if your dentist was negligent in your care and you have suffered as a result. You can contact the Dental Law Partnership for free initial advice so that we can advise you whether you can make a claim. You can also complain to the dental practice itself, to NHS England or the General Dental Council, but none of these options will give you financial compensation. If you’re in Wales, you can contact the complaints manager at your local health board to make sure that your compliant is logged. If the dental treatment that you are unhappy with was carried out in an NHS hospital, you can complain to the hospital’s patient liaison service.

Unhappy with Private Dental Treatment

If you are unhappy with private dental treatment the procedure for making a dental negligence claim is exactly the same as for NHS treatment. At the Dental Law Partnership, we offer free initial advice so that you can find out if your circumstances make you eligible to make a claim. If you want to also make a formal complaint about private dental treatment you have received which you think wasn’t up to standard, you can contact the Dental Complaints Service (DCS), a service set up specifically for dealing with private dental treatment complaints, but this route will not result in you receiving financial compensation. For complaints serious enough to question the dentist’s fitness to practise, the General Dental Council (GDC) may take up the complaint for you but will not compensate you financially.

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    If your enquiry is about a claim, we are only able to process claims for dental negligence that occurred in England or Wales

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    How to sue a dentist for malpractice

    Making a dental negligence (sometimes called dental malpractice) claim against a dentist for avoidable mistakes or for delivering a very poor standard of care means that you might receive compensation for what has happened to you, as well as a sense of justice being done.

    If you’re eligible to make a dental negligence claim, we can be with you every step of the way, to make sure that you’re always in the loop with the progress of your claim and what to expect next.

    You can contact us for a free claim assessment and to discuss your options

    0800 0853 823

    dental negligence solicitors



    Mr M North West – 17/01/2020

    “All that remains is for me to thank you for your kind words, for your continued efforts, for providing complete transparency and clarity when required, and also for your patience. I wish you nothing but the best going forwards.”

    Mr S, East Yorkshire – 20/12/2019

    I just wanted to say a big thank you to you, and your colleagues at Dental Law, for all your hard work in pursuing my claim. I was very pleased with the outcome. Every aspect of the case was handled with the upmost professionalism and clear advice throughout. The advice on liability and quantum was right on the mark. I would not hesitate in recommending Dental Law.

    Mrs M, South East – 12/12/2019

    “I would highly recommend the DLP to others seeking help with dental negligence, for providing excellent advice and clear communication throughout the process, and from a personal point of view making what felt like a daunting prospect at the outset straightforward to understand.”

    Client Stories

    Compensation received: £9,000

    Mr M suffered intense pain in his jaw and headaches following an avoidable extraction. • Loss of sleep due to the pain • £9,000 Awarded in compensation Mr M from the south east has been awarded £9,000 in compensation after his dentist Dr H failed to spot and treat tooth decay leading


    Compensation received: £10,000



    Compensation received: £8,000

    A woman from the east of England suffered an avoidable period of pain and suffering as a result of infection and suffered an avoidable repeat root canal treatment. • Ms C lost a tooth and will lose another tooth in the future.


    Our Credentials

    We’re always proud to be recognised for the work that we do for our clients – our credentials show just how good our team is. 

    We have been described by the Legal 500 as a ‘market leader in dental claims’. The Legal 500 is a legal catalogue that provides a client guide to the best law services around the world. They analyse and assess global law firms, revising their guide every year with the latest updates.

    We’ve also been granted the Lexcel Mark. The Lexcel Mark is a legal practice quality mark for client care, compliance and practice management. It’s a specialist quality mark awarded to legal firms that set high standards for their work, showing that the Dental Law Partnership is a good law firm to use for your dental negligence claim.


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